Welcome to Selfridges Shop, where elegance meets convenience. Our curated collection of accessories, bags, footwear, and more is designed for the sophisticated, globally-minded woman who values premium fashion and seamless service. Below, we address common inquiries to enhance your shopping experience. If you need further assistance, our dedicated team is always here to help.
Product Information
What types of products does Selfridges Shop offer?
We specialize in a refined selection of women’s fashion, including Accessories, Backpacks, Bags (such as Beach bags, Clutch bags, and Cross-body bags), Belts, Boots, Bridal shoes, Clothing (like Coats & jackets and Dresses), Evening shoes, Fashion jewellery, Fine jewellery, Flats, Gloves, Hair accessories, Hats, and Heels. Each piece is curated to embody timeless elegance and versatility for the modern wardrobe.
Are your products suitable for special occasions?
Absolutely! Our collection includes Bridal shoes, Evening shoes, and Dresses perfect for events like weddings or formal gatherings. We focus on high-quality materials and sophisticated designs to ensure you look and feel impeccable for any occasion.
Shipping & Delivery
What are the shipping options and costs?
We offer two tailored shipping methods: Standard Shipping ($12.95) via DHL or FedEx, delivering within 10-15 business days after dispatch, ideal for timely fashion updates. For orders over $50, Free Shipping is available via EMS, with delivery in 15-25 business days after dispatch, perfect for thoughtful wardrobe building. Please note, we serve most global regions but exclude parts of Asia and remote areas.
How long does order processing take?
Each order receives meticulous attention, with processing and quality assurance taking 1-2 business days before dispatch. During promotional periods like Black Friday, delivery times may vary, so we recommend planning ahead for special events.
Can I track my shipment?
Yes, tracking details are provided for all shipments. If you have questions about delivery to your region or need assistance, contact our customer service team at [email protected] for personalized support.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with tags attached. For details on initiating a return or exchange, please email us at [email protected], and we’ll guide you through the process with the care that defines our boutique experience.
Are there any items that cannot be returned?
For hygiene reasons, items like Fine jewellery or intimate apparel may have restrictions. Refer to our full return policy or contact us for specific product inquiries to ensure a smooth experience.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Our payment system is designed to protect your information while providing a seamless checkout process.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy a personalized shopping journey. It’s quick and enhances your experience with Selfridges Shop.
General Inquiries
Where is Selfridges Shop based?
Our company is located at 4715 Patton Lane, Raleigh, US 27610. We pride ourselves on a boutique sensibility, with a dedicated team overseeing every shipment to ensure an exclusive, tailored service for our global clientele.
How can I contact customer service?
For any questions, reach us at [email protected]. We’re committed to providing the personalized attention that mirrors the elegance of our collections, whether it’s about products, shipping, or returns.
Thank you for choosing Selfridges Shop—where every detail is crafted to bring premium fashion to your doorstep. We’re here to ensure your experience is as refined as our products.